Appointments

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Booking An Appointment

 

As of 1st October 2025, Hirsel Medical Centre will be using 'eConsult' as the main contact method for patients, instead of the traditional telephone route, to help reduce the early morning demand. It is available during practice opening hours, Monday to Friday, and offers an online questionnaire which you complete, to be looked at by the practice team. Your problem will be triaged and you will be told the best course of action to direct you to the most appropriate service - for example, an appointment or telephone call with a GP or Practice Nurse, an onward referral, booking in with another service or member of the practice team, or a text message reply back with further information. 

 

You can complete an eConsult by clicking on the blue image above, or by clicking here 

If you have any problems with submitting an eConsult, a member of the team will be able to help you. 

 

Did you know that you can also book and cancel appointments, order repeat medication andview your own medical record and test results online without telephoning or visiting the practice? Please see our webpage about the NHS App, or if you have a SystmOnline or Airmid Account, you can do similar activities online via the SystmOnline webpage.

 

Routine Appointment

To request a routine appointment in the next 7 days:

  • Book an eConsult (via the image at the top of this page)
  • Phone us on 01642 242 880, Monday to Friday during our opening hours 
  • Visit the surgery and speak with a receptionist, Monday to Friday during our opening hours 
  • Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable way to help you.

Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Phone us on 01642 242 880, during our opening hours

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable way to help you.

Patients under the age of 5 or over the age of 75, 

Cancelling or changing an appointment

If you are unable to attend your appointment please contact us as soon as possible, this enables us to offer the appointment to another patient.

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App)
  • Phone us on 01642 242 880, Monday to Friday during our opening hours
  • Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need immediate medical help when we are closed, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

If you are in a medical or mental health emergency, call 999. This is reserved for when someone is seriously ill or injured and their life is at risk.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Page last reviewed: 29 September 2025
Page created: 01 February 2024