Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01642 242 880, Monday to Friday at 8am

When you get in touch, we’ll ask what you need help with. The reception staff will  ask you for a brief description about your problem to navigate you to the most appropriate service. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Patients under the age of 5 or over the age of 75, presenting unwell will be offered a same day appointment where necessary.

To request a routine appointment in the next 7 days:

• book online via the link at the top of this page
• use our appointment request form, Monday to Friday 9am to 5pm. We will respond within 24 hours during opening times
• phone us on 01642 242 880, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Practice nurse appointments can be booked in advance. Please speak to our reception team to arrange an appointment.

Telephone Consultations

Telephone consultations for the GP are only taken at 8am the morning you require your appointment. The reception staff will take your details and a GP will call you back between the hours of 9am and 6pm. Please keep your telephone/ mobile with you at all times, the GP will only telephone once from a private number.

Please note telephone appointments should not be booked for obtaining repeat medication or repeat sick notes.

Any emergency calls will be passed immediately to the on call GP.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are unable to attend your appointment please contact us as soon as possible, this enables us to offer the appointment to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – via the link at the top of this page
• phone us on 01642 242 880, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs